A customer has a new phone
UpdatedStamps are saved to the customer's account, not the phone, so nothing is lost. They bring the card back with their email.
Tap the NFC on the new phone
The join page opens, because this phone doesn't have the card yet.
Choose "Already have a card? Get it back"
They enter the email they joined with.
Open the link in the email
The link works once and for 15 minutes. It restores the card with every stamp and reward on it.
Email not arriving?Ask them to check spam, and that they're using the address they joined with. You can find them by name under Customers to check.
Was this helpful?