07
Troubleshooting
Taps, scans and cards that don't update.
- Why a customer's tap doesn't open the cardIf a customer taps the NFC and nothing appears, the cause is almost always the phone's settings or where they tapped. Work through these checks in order.
- A customer tapped but didn't get a stampThe screen after the tap says why. These are the usual reasons.
- A customer's card isn't updatingA stamp normally reaches the wallet card within a few seconds. If it doesn't, check these in order.
- An NFC says it needs attentionA dot next to Locations & NFCs means a paired NFC hasn't been tapped for 7 days.
- The Counter QR code isn't workingIf a scan shows "This code isn't working", the customer scanned an old code.
- Customers see "This card is paused"Your card is paused when a payment has been missing for more than 7 days. Customers keep every stamp they have.