A customer's card isn't updating
UpdatedA stamp normally reaches the wallet card within a few seconds. If it doesn't, check these in order.
Check the stamp was added
Open the customer under Customers. If the stamp is in their recent visits, it's the wallet card that's behind.
Check the phone is online
Wallet cards update over the internet. The card catches up as soon as the phone reconnects.
Check automatic updates are on
In Apple Wallet, open the card's details and make sure Automatic Updates is on. In Google Wallet, open the card and check notifications aren't turned off for it.
Pull to refresh
In Apple Wallet, open the card's details and pull down to refresh it.
Still behind?Their stamps are safe either way: the dashboard is the record. If the wallet card never catches up, they can open the card in their browser by tapping the NFC, or restore it with their email.
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