Why a customer's tap doesn't open the card

If a customer taps the NFC and nothing appears, the cause is almost always the phone's settings or where they tapped. Work through these checks in order.

1. 1

   Check NFC is on

   On iPhone XS and later, NFCs are read automatically while the screen is on. On an iPhone 7, 8 or X, open the NFC Tag Reader in Control Center first. On Android, open Settings, search for NFC and turn it on.

2. 2

   Tap the right spot

   Hold the top of the phone flat against the NFC for a second. Thick or metal phone cases can block the signal, and so can metal under the NFC.

3. 3

   Unlock the phone

   Many Android phones only read NFCs while the screen is unlocked.

4. 4

   Try Counter QR

   Open Counter QR and ask the customer to scan it with their camera. If the scan works but the NFC never does, the NFC may be damaged: replace it.