The Counter QR code isn't working

If a scan shows "This code isn't working", the customer scanned an old code.

1. 1

   Scan the code showing now

   The code changes every 30 seconds. A photo or a code scanned too slowly won't work.

2. 2

   Check the counter screen is online

   If the code stops changing, the device has lost its connection. Reconnect it to the internet.

3. 3

   Log in again if asked

   The counter screen needs a logged-in team member. If it shows Log in again, sign in on that device.