Introduce the card to your customers

Most customers join the first time someone mentions the card at the till. A few habits help it catch on in the first weeks.

1. Mention it while they pay

   One line is enough: "Tap your phone here for our loyalty card, your first stamp's free." Joining takes about 20 seconds.

2. Keep the NFC visible

   Put the NFC where people naturally hold their phone to pay, so it's within reach without stretching over the counter.

3. Move paper card holders across

   If a regular has a paper card, let them join and then add their existing stamps by hand. Adding stamps by hand shows how.

4. Brief your team once

   Staff only need to know two things: customers tap to collect, and when a customer swipes a reward, the screen counts down from 60 seconds with a pulsing ring.