How customers redeem a reward
UpdatedRewards are redeemed at the counter, in front of your staff, so a screenshot can't be used twice.
The customer taps the NFC
With a reward waiting, the tap opens a choice of rewards instead of adding a stamp. They have 2 minutes to choose.
They swipe in front of staff
After choosing, they swipe on their screen in front of you. A waiting reward has to be claimed before the card collects stamps again.
Staff check the screen
The confirmation screen counts down from 60 seconds inside a pulsing ring. A screenshot won't move, so staff can tell it's real. When the countdown ends, the customer goes back to their card.
Hand over the reward
The reward is marked as used and the card starts filling up again.
Redeeming for the customerStaff can also scan the customer's card and choose Redeem next to the reward. It's useful when the customer's phone can't tap.
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